Shipping policy

WHEN DO WE DISPATCH YOUR ORDERS?

We’ll send your order as soon as we can. If you place an order before noon on a working day, then we should dispatch it on the same day.* If you place it after 12pm (or on a non-working day), it should be sent on the next working day.* (*Please be aware that during sales and busy periods, dispatch can take longer.)

HOW DO WE SEND YOUR ORDERS?

All orders are processed by our shipping partners, TPS. Orders weighing up to 2KG are shipped using Royal Mail 24 or 48 hour services, depending on your choice at checkout. In certain circumstances, heavier orders will be shipped via APC.

Orders placed before 12pm are usually dispatched on the same day. Anything after 12pm should be sent on the next working day. Please be aware that during sales and busy periods, this may take a little longer.

You should receive a notification email when your order leaves the warehouse, which will include a tracking link. Alternatively, you can track on the Royal Mail website using your provided tracking number here: https://www.royalmail.com/track-your-item

EDITING ORDERS

Before completing checkout, please check to ensure the correct items, delivery address, and any relevant discount codes are applied to your order.

If you notice that any items or the delivery address need changing after your order has been placed, contact us as soon as possible. Please note that once orders have been shipped, items can not be changed, and we are limited in our ability to change delivery addresses. Discount codes must be applied at checkout and can not be added in retrospect.

UK DELIVERY CHARGES

  • There is a minimum order value of £29.95, after discounts, excluding shipping.
  • All orders weighing up to 2KG will be sent via Royal Mail. In certain circumstances, heavier orders will be shipped via APC overnight. Charges start at £4.62.
  • All orders over £55 will be delivered free of charge within the UK mainland (please note: the £55 spend is after all discounts have been applied and is exclusive of delivery).

View our return and refund policy here: https://drbronner.co.uk/policies/refund-policy