Refund policy

We want you to be completely happy with your purchases. If for any reason you aren’t, we offer a 60-day returns guarantee.

Just get in touch within 60 days of your order being placed and we will look into your refund claim.

Take a look at the FAQs below for more information on our returns policy.

If you wish to return an item

Simply fill out the returns note included with your delivery and send with your returned items to:

Dr Bronner Returns
TPS Global Logistics Limited,
Unit 2 Larkfield Mill,
Bellingham Way,
Larkfield, Aylesford,
Kent, ME20 6SQ

Returned items should be sent in their original packaging, with all seals intact. We recommend you use a tracked shipping service for your return and keep the receipt.

If you’ve used the product and aren’t happy with it, or if you have changed your mind, please get in touch to discuss your options before returning your item via info@healthysales.co.uk.

If the item is faulty we will offer you a refund or replacement.

Please note, we cannot accept returns as a result of deliveries being delayed or late.

Parcel damaged during delivery?

Please make sure you send photographs of the damaged box (including the shipping label) and the damaged items, so we can process a claim.

Exchanges

We’re happy to offer a replacement if the item is faulty. While we can’t exchange non-faulty items, we can offer you a refund if the item is still sealed and in its original packaging.

What if my item has been used?

It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. This means that you return it with the original packaging and labels, and that it's undamaged and unused, with all seals intact.

For items that have been used/opened please contact customer services via info@healthysales.co.uk. 

Will my postage be refunded?

Your postage cost will only be refunded in the event your item was received faulty or damaged and you have requested a refund.

In the event a replacement is requested the original postage cost will not be refunded but no additional postage charge will be taken.

For full details please see our terms and conditions. 

How long will it take to process my refund?

We aim to have all refunds processed within 7-14 days once they have been received at our warehouse. You should receive an email once your refund has been processed.